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Monticor operates on a simple rule: if someone can’t access our site, that’s our failure, not theirs. Accessibility is a baseline requirement for doing business, not a courtesy. We design and maintain our website so it can be used with assistive technologies, keyboard-only navigation, screen readers, zoom/text resizing, and other accessibility settings, and we treat barriers as defects to be identified, prioritized, and fixed.

 

Standard we target: We target conformance with WCAG 2.2 Level AA across our public website and our highest-impact flows.

 

Scope (Wix platform): Our site is built on Wix, including core experiences such as booking/scheduling, forms/intake, and payments/checkout, plus any content pages, media, and embedded components used to operate the site. We engineer for accessibility within the platform’s capabilities and we do not accept “it’s the platform” as an excuse for leaving people blocked.

 

What we implement: We work to provide keyboard access and visible focus, clear structure and labeling, readable contrast and text scaling, accessible form inputs and error handling, predictable navigation, and content that is compatible with common assistive technology patterns. We prioritize anything that impacts core actions: contacting us, booking, submitting forms, and completing payment.

 

Third-party and embedded components: Some functions may rely on third-party or embedded tools (including elements within Wix or external integrations). When a third-party component creates an accessibility barrier, we take one of two actions: (1) remediate it where we can, or (2) provide an equivalent alternative path so the same outcome can be achieved without the barrier.

 

Fast-lane support (alternate access guaranteed): If you encounter an accessibility barrier, you do not need to fight the website. Email privacy@monticor.com with subject ACCESSIBILITY and include the page URL and what you were trying to do (book, submit a form, pay, etc.). We will acknowledge within 2 business days. If the issue blocks a core action (booking, form submission, payment), we will provide an alternate method to complete that action within 5 business days, while we remediate the underlying issue.

 

Verification and remediation process: We review accessibility as content changes and we evaluate critical user flows at least quarterly and after major updates. Issues are triaged by severity and user impact, with blockers treated as urgent until resolved or an equivalent path is delivered.

 

Updates: We may update this statement as the site evolves. The “Last Updated” date reflects the current version.

 

No limitation of rights: Nothing in this statement limits any rights you may have under applicable law.