Terms And Conditions
Monticor Terms & Conditions
Effective / Last Updated: December 17, 2025
These Terms & Conditions govern your access to and use of the Monticor website and any related pages, forms, booking/scheduling flows, payment/checkout, downloads, and communications (collectively, the “Site”). The Site is operated by Monticor and its affiliated, successor, and related entities, including Ten Pillar Industries LLC and any DBAs (collectively, “Monticor,” “the Firm,” “we,” “us”). By accessing, submitting information, booking, purchasing, downloading, or using any part of the Site, you agree to these Terms.
These Terms incorporate the Firm’s Operating Framework by reference, including the Data Sovereignty Protocol (privacy), Accessibility Statement, and Refund Policy. If there is a conflict, the more specific document controls.
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Eligibility
You may use the Site only if you can form a legally binding contract and comply with applicable laws. The Site is not directed to children.
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Acceptable Use
You agree not to misuse the Site or attempt unauthorized access. Prohibited conduct includes scraping or harvesting data, reverse engineering, transmitting malware/spam, interfering with operations, or using the Site in a manner that creates legal, security, or operational risk. The Firm may restrict, suspend, or terminate access at any time to protect its systems, clients, and operations.
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Services; No Guarantees; No Regulated Advice
Monticor provides consulting/advisory/strategic services and may provide digital materials. Outcomes depend on execution and variables outside the Firm’s control. No guarantees are made. Unless a separate signed agreement states otherwise, the Firm does not provide legal, tax, medical, or other regulated professional advice.
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Bookings, Capacity, and Conduct
Booking reserves limited execution capacity. You are responsible for being prepared and on time. Late arrivals do not extend session length. The Firm may end a session or refuse service for abusive, threatening, discriminatory, unsafe, or obstructive conduct.
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Payments and Processing
Payments may be processed via Wix and/or third-party processors. You authorize charges to your payment method for purchases and renewals (if applicable). The Firm does not store full payment card numbers on its systems.
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Refund Policy, Transaction Finality, and Chargebacks
All charges are final and non-refundable under the Refund Policy, including services, sessions, bookings, retainers, deposits, memberships/subscriptions, and digital products, used or unused, regardless of satisfaction or outcome, subject only to mandatory non-waivable consumer rights where applicable.
If you are a consumer in a jurisdiction with statutory withdrawal/cooling-off rights, you agree that where permitted you are requesting immediate performance or delivery and acknowledge that withdrawal rights may be reduced or lost once services begin or digital content is delivered. Any required consent/acknowledgment may be captured at checkout.
Chargebacks are not a substitute for Firm policy and may result in immediate suspension of services, access, and future bookings. The Firm may provide purchase records, booking logs, delivery evidence, communications, and proof of acceptance to the payment processor. Where permitted, you are responsible for fees and costs arising from improper chargebacks.
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Privacy and Accessibility
Your use of the Site is governed by the Data Sovereignty Protocol. Privacy rights and transactional finality are separate systems: privacy requests do not reverse prior performance, reserved capacity, or fees incurred, and refunds are not granted in exchange for deletion.
Your use is also governed by the Accessibility Statement. If an accessibility barrier prevents booking, form submission, or payment, the Firm will provide an alternate method to complete the action consistent with that statement. Accessibility support is a remedy of access, not a refund right.
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Intellectual Property and Submissions
All Site content and intellectual property are owned by the Firm or its licensors and protected by law. Content may not be copied or exploited without written permission.
Your submitted materials remain your property. You grant the Firm a limited right to use submissions solely to evaluate fit and perform services. Request an NDA before invention-level disclosures. You acknowledge the Firm may advise other clients in similar problem spaces and is not restricted from working on general concepts that are independently developed, commonly known, or learned without use of your confidential materials.
Third-party services, embeds, and integrations may apply and are governed by their own terms.
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Disclaimers; Limitation of Liability; Indemnity
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE FIRM DISCLAIMS WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FIRM WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, AND TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PURCHASE GIVING RISE TO THE CLAIM. You agree to indemnify the Firm for claims arising from your misuse of the Site or violations of these Terms.
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Dispute Resolution; Arbitration; Class Action Waiver
DISPUTES MUST BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND NOT IN COURT, subject to limited carve-outs for small claims, temporary injunctive relief, and intellectual property misappropriation/infringement relief where permitted.
You must send a Notice of Dispute to privacy@monticor.com and wait 30 days before arbitration. You waive class actions, class arbitration, representative actions, and jury trial rights to the maximum extent permitted by law.
Arbitration opt-out: You may opt out by emailing privacy@monticor.com with subject ARBITRATION OPT-OUT within 30 days of first accepting these Terms.
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Governing Law; Venue; International Users
Except where mandatory law requires otherwise, these Terms are governed by Illinois law. Venue for any non-arbitrated dispute is Illinois state or federal courts. International users are responsible for local compliance.
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Updates and Contact
The Firm may update these Terms by posting a revised version with a new “Last Updated” date. For operational notices, privacy commands, accessibility reports, and billing issues, contact privacy@monticor.com.
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Images on this site may be stock or illustrative and do not imply client affiliation or endorsement.